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How to prove home ownership

You may claim your home by providing us with proof of ownership using one of the following:

  • Title Deed
  • Mortgage statement
  • Current utility bill

You may send any of the above either by fax to 020 7620 4770 or by post to Consumer Support Team, Zoopla Limited, The Cooperage, 5 Copper Row, London, SE1 2LH. Once your identity has been verified, we will update our website and send you an email to confirm this.

Should you wish to expedite the claiming process by providing a scanned copy of a current utility bill, mortgage statement or title deeds rather than posting one to us please do not hesitate to email it to We only require the name and address to be visible on the document, you may cover any other information you deem to be personal.

Please ensure that you write your email address clearly on any document you send to us, that your name is clearly displayed on the document and that the address matches the home that you are trying to claim.

Note: Please do not send originals of any document as these will not be returned.